User Account Locked

Related to Product: SectyrHub

Applies to: All users  

Description: SectyrHub includes account lockout processes in order to protect customers and their organization’s data. User accounts may be locked due to numerous failed password attempts or a long period of account inactivity. Follow the steps outlined below to regain access to the solution given the cause of the lockout. 

Lockout – Failed Password Attempts 

After five wrong email/password attempts, a user account automatically locks, and an email is sent to the user.  

To unlock your account, click the “Unlock Account” button in the email or copy the URL in the email to your preferred browser.   

Your account will then be unlocked, and you will be directed back to the login screen where you can then log in to SectyrHub with the correct username and password.  

Lockout – Inactivity 

Each organization has indicated an inactivity lockout duration so that a user’s account will automatically lock after a set number of days of inactivity. If you do not log in within the given timeframe, your account will be locked and you will receive an email.   

If this occurs, please contact support@sectyr.zendesk.com to have your account unlocked.  

© 2022 Sectyr, LLC. All Rights Reserved. No part of the materials available through this site may be copied, photocopied, reproduced, translated or reduced to any electronic medium or machine-readable form, in whole or in part, without prior written consent of Sectyr, LLC. Any other reproduction in any form without the permission of Sectyr, LLC is prohibited. All materials contained on this site are protected by United States copyright law and may not be reproduced, distributed, transmitted, displayed, published or broadcast without the prior written permission of Sectyr, LLC.